Privacy policy

Effective October 17, 2026

OutletOrbit provides FaqMilo, a Shopify app for managing reusable FAQs and product instructions. This policy describes how the app handles information when a merchant installs or uses it.

Information used by the app

• Shop information, such as the shop domain and installation status, and the access credentials needed to communicate with Shopify.
• Shopify staff session information supplied during authentication, which can include a staff ID, name, email address, locale, and account permissions.
• FAQ entries, translations, collections, product assignment rules, published versions, and appearance settings entered by the merchant.
• Product information needed to select products and match FAQ assignment rules.
• Merchant app subscription status, plan, billing interval, Shopify subscription identifiers, and trial eligibility.
• Limited operational information used to deliver and secure the service. Our hosting provider may process request metadata, including IP addresses.

FaqMilo does not request customer or order access for its FAQ features. Do not place customer personal information, payment card information, passwords, or other sensitive information in FAQ content or support requests.

How information is used

We use this information to authenticate merchants, save and publish FAQ content, display content in the merchant’s storefront, enforce plan limits, manage merchant app billing, provide support, and investigate service failures or misuse. Shopify processes app subscription charges through its own billing system; FaqMilo does not receive card details.

Service providers and disclosures

Shopify provides the commerce platform and app authorization and billing services. DigitalOcean hosts the app and its PostgreSQL database. Information may also be disclosed when required by law or as necessary to address fraud or threats to the service. We do not sell merchant information or use FAQ content for advertising.

Storage and security

App data is stored in the region selected for the DigitalOcean deployment. Shopify and DigitalOcean may process information in other countries under their respective terms. Access to merchant app data requires Shopify authentication. Network connections use HTTPS in the deployed service, and credentials are supplied through protected runtime configuration. No internet service can guarantee absolute security.

Retention, uninstalling, and deletion

Shop data is retained while the app is installed and is needed to provide its features. Uninstalling revokes app access and triggers deletion of the shop’s app-managed content, settings, sessions, and subscription records. Shopify privacy webhooks are processed to honor applicable data requests. Files exported or downloaded by a merchant remain under that merchant’s control. Shopify retains its own billing records under its policies.

Your choices and requests

Merchants can edit or delete FAQ content, export a workspace backup, and uninstall the app through Shopify. Contact us to request access, correction, or deletion of information held by FaqMilo. Include the shop domain so we can verify ownership; never send an access token or password.

Contact

For privacy questions or requests, email [email protected].

We may update this policy when the app or its data practices change. The effective date above identifies the current version.