FaqMilo support

Get help with reusable FAQs, product instructions, theme setup, and your merchant app subscription.

Contact support

Email [email protected]. Include your shop domain, the steps that led to the issue, and a screenshot if useful. Never include passwords, access tokens, or card details.

Service operated by OutletOrbit.

Add FaqMilo to your theme

  1. Open the Shopify theme editor and select the product or page template where FAQs should appear.
  2. Choose Add block → Apps → FaqMilo accordions in a section that supports app blocks.
  3. Set the collection identifier shown in FaqMilo, or use the product assignment rules configured in the app. After saving rules, open Assignments and click Publish rules; unpublished collections must first be published from Collections.
  4. Save the theme. Open the storefront and check both desktop and mobile views.

If a collection does not appear

Confirm that it is published, that its product assignment matches the current product, that there are no pending rule changes in Assignments, and that the app block is present in the template used by that product. Draft edits become visible to customers after publishing.

Appearance and plan limits

Save your appearance draft, then publish a collection to apply it to all blocks. Published app settings control borders, multiple open answers, accent and radius unless Override app appearance is enabled in that theme block.

After a downgrade, existing content is retained. You can edit it and reduce each excess separately, including translations and saved presets. Usage already above the plan limit cannot increase. Publishing still requires the collection to fit your current plan.

Billing and cancellation

Use the app’s Billing page to open Shopify’s hosted plan page. Shopify displays the price and billing interval before you approve a plan change and manages cancellation. Uninstalling the app also ends its active subscription through Shopify. Previously incurred charges remain subject to Shopify’s billing rules.

Backups and privacy

Export a workspace backup before uninstalling. App-managed shop data is removed after the uninstall event is received. See the privacy policy for information about data handling and deletion requests.